Ibex

IBEX Ltd. is a business process outsourcing company, which engages in technology-enabled customer lifecycle experience solutions. The company employs 33,000 full-time employees The company went IPO on 2020-08-07. The firm helps brands effectively engage their customers with services ranging from customer support, technical support, inbound/outbound sales, business intelligence and analytics, digital demand generation, and customer experience (CX) surveys and feedback analytics. Through the Company’s integrated customer lifecycle experience (CLX) platform, a comprehensive portfolio of solutions is offered to help optimize customer acquisition, engagement, expansion and experience for clients. The firm leverages advanced technology and proprietary analytics, in combination with its global footprint and business process outsourcing expertise, to protect and enhance clients’ brands. Its services cover three areas: Digital & Omni-Channel Customer Experience (ibex Connect), Digital Marketing and E-Commerce (ibex Digital) and Digital CX surveys and analytics (ibex CX).